Help Center
Explore our frequently asked questions by categories
FAQS
Yes, we do have a mailing lists for you to join! To subscribe, visit Schiff Vitamins and scroll up to the left where it says "Log In/Sign Up." Create a new account and check the box to receive coupons & special offers. We will keep you up to date on all of our latest specials, along with other helpful information.
We respect your privacy, and act in accordance with relevant state and federal law. Click here to view our Privacy Policy.
Yes, you may try local pharmacies such as CVS or Walgreens or retailers such as Walmart or Target.
Many of our products come in different formats and flavors. Please view additional products by brand and category in the "Shop" navigation.
Rewards FAQ
Schiff Rewards is a rewards program to thank Schiff customers for their loyalty by providing product discounts and information to help support daily wellness and a healthy lifestyle. Purchasing qualifying products allows members to earn points that can be redeemed for a collection of rewards.
Anyone 18 years of age or older can participate. You can register at: https://schiffvitamins.com/account/register now!
No, membership in the program is free
Yes, you can submit receipts from online purchases. To do so:
1. Download or take a screenshot or photo of your proof of online purchase.
2. Please ensure that your online receipt includes retailer, product(s) purchased, date & time, as well as the order number.
3. Go to the Rewards Dashboard and click Upload Receipt. Refer to the instructions on how to upload.
*Please note that we only accept SHIPPING CONFIRMATION receipts. ORDER CONFIRMATION or NOT YET SHIPPED receipts will be rejected.
Simply log into your account (https://www.schiffvitamins.com/account/login)
Go to ‘MY ACCOUNT’ from the top navigation bar and select ‘MY PROFILE’
Click ‘EDIT’ to update your information
Save your changes
Something in your account activity did not comply with the Terms & Conditions of the Schiff Rewards program and triggered an automatic hold. To remove this hold, please contact Consumer Services by emailing ConsumerEngagement@reckitt.com or by calling us at 1-800-526-6251.
You can contact our Customer Service by emailing ConsumerEngagement@reckitt.com or by calling us at 1-800-526-6251.
Tier Status
With Schiff Rewards, you earn 10 points for every $1 spent on your favorite products from Move Free, MegaRed, Airborne, Neuriva, Digestive Advantage, and Schiff products. To earn points, you must scan your receipt OR enter the rewards code from on your product’s packaging.
For successful submission, members can choose to either upload their physical receipt or enter the code found on your product’s packaging. If your product has a rewards code printed on the packaging, members can simply enter the code to earn points. Points are given based on average selling price after discount. If your product does not include a code, members can upload a photo of their receipt to earn points. Points are based on final price you paid before tax. Code entry will retire soon – members will earn points through receipt scan
With Schiff Rewards, there’s various ways to earn more points. Earn extra points when you complete your profile, and by leaving reviews on the products you love. Plus, we periodically offer exclusive bonus points promotions
You can track of your points and redemptions, as well as other account information, on your Rewards Dashboard. You will need your email address and password to access your information.
Your points will expire if there has been no activity (proof of purchase or rewards redemption) on your account for one year.
No, points cannot be transferred from one account to another.
Submitting Your Receipt
Take photo(s) of your itemized receipt and make sure it includes:
Retailer, Participating Product(s), Receipt Date
The entire receipt from top to bottom (if long, you may fold the receipt to show the participating products or you may take and upload multiple photos of the same receipt)
Please make sure your file is a JPG, PNG, GIF, BMP, TIFF or PDF
Please make sure your file is less than 10MB
Sign up or log into your account
Click on ‘Upload Receipt’ from your Dashboard
Select the image(s) of your receipt from your files. For longer receipts, you may send up to five images in one message.
Click Submit. We will respond with a confirmation or request for more information via email.
In most cases, it takes approximately 48 hours for the points to get added to your account.
You have 30 days from the purchase date to submit your receipt.
If your receipt is too long, you can fold it to show the date and products purchased. You also may take multiple images of your receipt. You will be able to upload up to five images during the online submission process
To ensure accuracy in processing your purchases, please submit only one receipt at a time
Rewards Codes
The Reward Codes will be found in various places depending on the qualified product. All codes will be 10 characters (letters and numbers). Please check the top of your cap, bottom of the bottle, or inside the carton flaps for your rewards code. Code entry will retire soon – members will earn points through receipt scan
After you have logged in to your account, click the ‘Enter Code’ button from your dashboard to enter the 10-character code. Your points will be awarded immediately and can be viewed in your account.
Yes, you can enter a maximum of 5 codes for the same product per day
If the code has not been entered previously, we apologize for the inconvenience. We value your business and want to credit your purchase. Please contact Customer Service at 1-800-526-6251 for assistance. Please have the following information readily available:
The Reward Code you tried to enter
The Product Code from your product label
The Retailer where you made this purchase
The lot code on the product label (Consumer Services will help you locate this code)
Please note you may be asked to provide proof of purchase, so please retain the Schiff Rewards Code from the product or carton.
We are sorry for the inconvenience. We are constantly adding new products into the system; it’s possible you beat us to it. We value your business and want to credit your purchase. Please contact Consumer Services at 1-800-526-6251 for assistance. Please have the following information readily available so we can easily credit your account accordingly:
The Reward Code from your purchase
The Retailer where you made this purchase
The lot code on the product label (Consumer Services will help you locate this code)
Program Rewards
Go to “Rewards” from your Dashboard after logging in
Click on the rewards you would like to redeem
Follow the instructions to receive your rewards
Mailed to your home: We will mail the reward to your home. Please allow 4-6 weeks mail time. If you do not receive your reward within 6 weeks of placing your order, contact Customer Service at ConsumerEngagement@reckitt.com or by phone at 1-800-526-6251.
Online: We will send you the reward via email that was used to register on SchiffVitamins.com. If you do not receive your reward confirmation email within 24 hours of placing your order, contact Customer Service at ConsumerEngagement@reckitt.com or by phone at 1-800-526-6251.
Contact Customer Service by emailing ConsumerEngagement@reckitt.com or by phone at 1-800-526-6251
No, Schiff Rewards does not charge for shipping and handling
While we try to stock our Rewards Catalog to meet the demand of our members, sometimes certain rewards are more popular than others and are only available while supplies last. However, we may restock popular rewards based on availability. So please check the Rewards Catalog often for new rewards.
Only for the Costco $10 gift card. You can order a maximum of 1 per month.