Our Shop - Help and FAQs

Questions about your order? 

 If there are any issues or problems with an order, please call us at 

888-532-4574 or email us at schiffcustomercare@rb.com

 Our Customer Service Department is available Monday through Friday from: 

 9 AM to 5 PM ET

8 AM to 4 PM CT

7 AM to 3 PM MT

6 AM to 2 PM PT





Why Can't I Find Schiff Melatonin Ultra?

Schiff Melatonin Ultra has been discontinued. While you may still find it at a few select retailers and online, we are no longer manufacturing this product. But don’t despair! We’re making room for new things and we hope you’ll love them just as much. 

What is your return policy?

For all other returns or for instructions on returning products purchased through the Schiffvitamins.com or you can contact us at 888-532-4574 . 

- Orders must be returned within 30 days of the purchase date. 

- There is a 15% restocking fees for voluntarily returned items that are opened, used, or no longer in sellable condition (unless order is in excess of $500.00, which is considered a special order, in which case there is a 50% restocking fee) 

- We do not refund shipping charges if you refuse to accept packages sent. Please call Customer Care to arrange for the return of products ordered. 

- Any package that is refused or undeliverable due to insufficient address is also subject a refund less shipping.

Tell me about shipping


We ship to all 50 states in the USA and to APO/FPO/DPO addresses abroad. Items are sent from our fulfillment partner's (Pharmapacks) warehouse located in Islandia, New York on a daily basis (Monday-Friday).

STANDARD SHIPPING usually takes 5-8 business days to reach its final destination. Standard Shipping is a flat fee of $5.99, unless the order meets requirements for free shipping.

EXPEDITED SHIPPING is available at $9.99 per order. All Expedited orders are given priority processing & handling, and they are sent via USPS Priority Mail (unless otherwise prohibited by law, see: DOT Restrictions on Air Shipping). Actual Expedited Shipping charges are based on order weight, and location depending on proximity to our warehouse in Islandia, NY. Expedited shipping takes 3-5 business days (1-3 processing days included).

Who will fulfill my order?

All orders will be fulfilled by Pharmapacks, who is the Schiff Vitamins fulfillment partner.If you have a question about a new or existing order, please contact our team using the details found at the top of this page.Orders are usually processed within 1-3 business days and shipping times are 1-5 business days, in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS).

How do I access my Move Free Rewards?

Why can't I access my account?

If you were a registered account holder prior to April 2018, please click here to reset your passwordIf you created an account after April 2018 and are having trouble accessing your account, please contact one of our customer care team members using the information at the top of this page

Do you have mailing lists?

Yes, we do have a mailing lists for you to join! To subscribe, visit Schiff Vitamins and scroll up to the left where it says "Log In/Sign Up." Create a new account and check the box to receive coupons & special offers. We will keep you up to date on all of our latest specials, along with other helpful information.

Will I be charged sales tax?

Schiffvitamins.com is required to charge sales tax on nonprescription orders shipped to addresses in the State of New York, the location of our fulfillment partner's headquarters. The taxes that appear at checkout are approximate applied to your order will match the current rate at the location of the headquarters. Therefore, the tax rate applied to your order may be different from your local rate.

What is your privacy policy?

How can I check my order status?

You will receive an email with tracking information that you can use to follow your order once your order is shipped.

How do I apply a Discount or Coupon Code?

You can apply a Coupon Code during the Order Confirmation stage of Checkout. Simply enter the Coupon Code and click Apply.

Do you offer free shipping?

Yes. Items must be marked as "Free Shipping Eligible" in order for your order to qualify for free shipping. We offer Free Standard Shipping for orders over $30 or more after discount and pre-tax, cannot be more than 10 pounds and cannot include more than 4 aerosols.

How do I place an order?

Thank you for visiting Schiff Vitamins! Placing an order is simple at Schiffvitamins.com. There are easy ways you can place your order. 

Ordering Online: Shopping online at Schiffvitamins.com is the most convenient option while completely safe and private. Netscape's Secure Socket Layer (SSL) technology is used to encrypt the information you submit when you place your order. The information is encrypted on your computer, transmitted over the Internet as encrypted code, and decoded on Schiffvitamins.com's secure server. It cannot be deciphered while in transit. 

Shopping Cart Process: When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase. If you have a coupon code or gift certificate, enter the code in the "Coupon Code" box located in the shopping cart and hit the "Apply" button to ensure that it is applied to your order. You will have the option to Login for an Express Checkout if you have already registered with the site. You are encouraged to register on the Site so that you can take advantage of Express Checkout for all future purchases. You may choose to make your purchase as a Guest if you would not like to register. 

Payment: We have a number of convenient payment choices available: 

- Credit Card

- Debit Card 

- PayPal 

- Apple Pay 

- Amazon Pay 

- Order By Phone: Call us at 888-532-4574. If you know the items you'd like to purchase, please have the item numbers handy, and we will be happy to assist you. 

- Sales tax: Items that are shipped to New York state customers are subject to tax at the appropriate state and local rate.