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Our Shop - Help Center & FAQs


Currently, our email customer service system is down, please expect a delay in response to your email. If you are needing assistance with an order, please call 1(888)-532-4574

Order/Rewards/Brain Gym Questions

Product Questions

FAQs

What is your return policy?

For all other returns or for instructions on returning products purchased through the Schiffvitamins.com or you can contact us at 888-532-4574 . 

- Orders must be returned within 30 days of the purchase date.

- There is a 15% restocking fees for voluntarily returned items that are opened, used, or no longer in sellable condition (unless order is in excess of $500.00, which is considered a special order, in which case there is a 50% restocking fee)

- We do not refund shipping charges if you refuse to accept packages sent. Please call Customer Care to arrange for the return of products ordered. 

- Any package that is refused or undeliverable due to insufficient address is also subject a refund less shipping.

Tell me about shipping

We ship to all 50 states in the USA and to APO/FPO/DPO addresses abroad. Items are sent from our fulfillment partner's (Pharmapacks) warehouse located in Islandia, New York on a daily basis (Monday-Friday).

STANDARD SHIPPING usually takes 5-8 business days to reach its final destination. Standard Shipping is a flat fee of $5.99, unless the order meets requirements for free shipping.

EXPEDITED SHIPPING is available at $9.99 per order. All Expedited orders are given priority processing & handling, and they are sent via USPS Priority Mail (unless otherwise prohibited by law, see: DOT Restrictions on Air Shipping). Actual Expedited Shipping charges are based on order weight, and location depending on proximity to our warehouse in Islandia, NY. Expedited shipping takes 3-5 business days (1-3 processing days included).

Who will fulfill my order?

All orders will be fulfilled by Pharmapacks, who is the Schiff Vitamins fulfillment partner.If you have a question about a new or existing order, please contact our team using the details found at the top of this page.Orders are usually processed within 1-3 business days and shipping times are 1-5 business days, in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS).

Do you have mailing lists?

Yes, we do have a mailing lists for you to join! To subscribe, visit Schiff Vitamins and scroll up to the left where it says "Log In/Sign Up." Create a new account and check the box to receive coupons & special offers. We will keep you up to date on all of our latest specials, along with other helpful information.

Will I be charged sales tax?

SchiffVitamins.com is required to charge sales tax on nonprescription orders shipped to addresses in the State of New York, the location of our fulfillment partner's headquarters. The taxes that appear at checkout are approximate applied to your order will match the current rate at the location of the headquarters. Therefore, the tax rate applied to your order may be different from your local rate.

What is your privacy policy?

We respect your privacy, and act in accordance with relevant state and federal law.  Click here to view our Privacy Policy.

How can I check my order status?

You will receive an email with tracking information that you can use to follow your order once your order is shipped.

How do I apply a Discount or Coupon Code?

You can apply a Coupon Code during the Order Confirmation stage of Checkout. Simply enter the Coupon Code and click Apply.

Do you offer free shipping?

Yes. Items must be marked as "Free Shipping Eligible" in order for your order to qualify for free shipping. We offer Free Standard Shipping for orders over $30 or more after discount and pre-tax, cannot be more than 10 pounds and cannot include more than 4 aerosols.

How do I place an order?

Thank you for visiting Schiff Vitamins! Placing an order is simple at Schiffvitamins.com. There are easy ways you can place your order. 

Ordering Online: Shopping online at Schiffvitamins.com is the most convenient option while completely safe and private. Netscape's Secure Socket Layer (SSL) technology is used to encrypt the information you submit when you place your order. The information is encrypted on your computer, transmitted over the Internet as encrypted code, and decoded on Schiffvitamins.com's secure server. It cannot be deciphered while in transit.

Shopping Cart Process: When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase. If you have a coupon code or gift certificate, enter the code in the "Coupon Code" box located in the shopping cart and hit the "Apply" button to ensure that it is applied to your order. You will have the option to Login for an Express Checkout if you have already registered with the site. You are encouraged to register on the Site so that you can take advantage of Express Checkout for all future purchases. You may choose to make your purchase as a Guest if you would not like to register.

Payment: We have a number of convenient payment choices available:

- Credit Card

- Debit Card

- PayPal

- Apple Pay

- Amazon Pay

- Order By Phone: Call us at 888-532-4574. If you know the items you'd like to purchase, please have the item numbers handy, and we will be happy to assist you.

- Sales tax: Items that are shipped to New York state customers are subject to tax at the appropriate state and local rate.

The product I ordered is out of stock. How will I get notified when my product comes back in stock?

Please sign up for back in stock emails on individual product pages of your favorite Schiff product. This feature is available on your favorite products page.

Is there an estimated time frame when my product will come back in stock?

Unfortunately, due to supply chain restraints there is no estimated time frame. However, we are working as efficiently as possible to get inventory on our site.

Is my product available anywhere else?

Yes, you may try local pharmacies such as CVS or Walgreens or retailers such as Walmart or Target.

Are there any similar products?

Many of our products come in different formats and flavors. Please view additional products by brand and category in the "Shop" navigation.

Rewards FAQ

What is Schiff Rewards?

Schiff Rewards is a rewards program to thank Schiff customers for their loyalty by providing product discounts and information to help support daily wellness and a healthy lifestyle. Purchasing qualifying products allows members to earn points that can be redeemed for a collection of rewards.

Who can participate?

Anyone 18 years of age or older can participate. You can register at: https://schiffvitamins.com/account/register

Is there a fee to join Schiff Rewards?

No, membership in the program is free

How can I edit my personal information online (change email address, password, phone number, mailing address, etc.)?

  1. Simply log into your account (https://www.schiffvitamins.com/account/login)
  2. Go to ‘MY ACCOUNT’ from the top navigation bar and select ‘MY PROFILE’
  3. Click ‘EDIT’ to update your information
  4. Save your changes

What should I do if I forget my password?

  1. Select ‘Forgot your password’ on the login page (https://www.schiffvitamins.com/account/login)
  2. Enter the email address you used to create your account
  3. Check your email inbox for a password reset notice
  4. Click on the link ‘Click to reset password’ in the email and enter your new password *password must be a minimum of 5 characters in length*

Why was my account placed on hold?

Something in your account activity did not comply with the Terms & Conditions of the Schiff Rewards program and triggered an automatic hold. To remove this hold, please contact Consumer Services by emailing SchiffCustomerCare@reckitt.com or by calling us at 1-888-532-4574.

How do I request additional information about Schiff Rewards?

You can contact our Customer Service by emailing SchiffCustomerCare@reckitt.com or by calling us at 1-888-532-4574.

Tier Status

What are the different Schiff Rewards statuses?

Schiff Rewards has three tiers: Member, Explorer, and Warrior. Reach Explorer status when you rack up 1,000 points. You’ll join Warrior status once you accumulate 3,000 points. The higher the tier, the more benefits you can enjoy.

How do I reach a new tier?

You must accumulate the appropriate number of points in a given calendar year to reach a new tier. Once you unlock a new status, we will notify you via email

How do I maintain my tier status?

When you reach a new tier, your status is valid for the entire year as well as the following calendar year. After that, you will need to maintain your status to stay in this tier by collecting enough rewards points. Otherwise, you will drop to the respective tier based on the points earned that year.

Earning Points

How do I earn points?

With Schiff Rewards, you earn 10 points for every $1 spent on your favorite products from Move Free, MegaRed, Airborne, Neuriva, Digestive Advantage, and Schiff products. To redeem points, you must scan your receipt OR enter the rewards code from on your product’s packaging. When purchasing on schiffvitamins.com, remember to sign into your account during checkout to automatically earn points. Plus, keep an eye out for promotion opportunities to earn bonus points

Do I upload my physical receipt or enter the rewards code on pack to earn points?

For successful submission, members can choose to either upload their physical receipt or enter the code found on your product’s packaging. If your product has a rewards code printed on the packaging, members can simply enter the code to earn points. Points are given based on average selling price after discount. If your product does not include a code, members can upload a photo of their receipt to earn points. Points are based on final price you paid before tax. Code entry will retire in 2023 – members will earn points through receipt scan

Are there any other ways to earn points?

With Schiff Rewards, there’s various ways to earn more points. Earn extra points when you complete your profile, enroll into subscribe & save, and by leaving reviews on the products you love. Plus, we periodically offer exclusive bonus points promotions

How will I keep track of the points I have earned?

You can track of your points and redemptions, as well as other account information, on your Rewards Dashboard. You will need your email address and password to access your information.

Do my points expire?

Your points will expire if there has been no activity (proof of purchase or rewards redemption) on your account for one year.

Can points be transferred?

No, points cannot be transferred from one account to another.

Submitting Your Receipt

How do I submit receipts to receive my points?

  1. Take photo(s) of your itemized receipt and make sure it includes:
  • Retailer, Participating Product(s), Receipt Date
  • The entire receipt from top to bottom (if long, you may fold the receipt to show the participating products or you may take and upload multiple photos of the same receipt)
  • Please make sure your file is a JPG, PNG, GIF, BMP, TIFF or PDF
  • Please make sure your file is less than 10MB
  • Sign up or log into your account
  • Click on ‘Upload Receipt’ from your Dashboard
  • Select the image(s) of your receipt from your files. For longer receipts, you may send up to five images in one message.
  • Click Submit. We will respond with a confirmation or request for more information via email.
  • How long will it take for my receipt to be reviewed?

    In most cases, it takes approximately 48 hours for the points to get added to your account.

    How long do I have to submit my receipt?

    You have 30 days from the purchase date to submit your receipt.

    Can I submit a receipt for an online purchase?

    Yes, you may submit receipts from online purchases. Please note, we only accept SHIPPING CONFIRMATION receipts. ORDER CONFIRMATON or NOT YET SHIPPED receipts will be rejected. Please ensure your online receipt includes retailer, product(s) purchased, date & time, and order number

    What if my receipt is too long to fit into one image?

    If your receipt is too long, you can fold it to show the date and products purchased. You also may take multiple images of your receipt. You will be able to upload up to five images during the online submission process

    Can I upload more than one receipt at a time?

    To ensure accuracy in processing your purchases, please submit only one receipt at a time

    Rewards Codes

    Where will I find the Reward Codes?

    The Reward Codes will be found in various places depending on the qualified product. All codes will be 10 characters (letters and numbers). Please check the top of your cap, bottom of the bottle, or inside the carton flaps for your rewards code. Code entry will retire in 2023 – members will earn points through receipt

    How do I enter my codes to receive my points?

    After you have logged in to your account, click the ‘Enter Code’ button from your dashboard to enter the 10-character code. Your points will be awarded immediately and can be viewed in your account.

    Is there a limit to the number of codes I can enter?

    Yes, you can enter a maximum of 5 codes on the same product per day

    Why did the system tell me my Reward Code had already been used ?

    If the code has not been entered previously, we apologize for the inconvenience. We value your business and want to credit your purchase. Please contact Consumer Services at 1-888-532-4574 for assistance. Please have the following information readily available:
    1. The Reward Code you tried to enter
    2. The Product Code from your product label
    3. The Retailer where you made this purchase
    4. The lot code on the product label (Consumer Services will help you locate this code)
    Please note you may be asked to provide proof of purchase, so please retain the Schiff Rewards Code from the product or carton.

    Why did the system tell me my Reward Code is invalid?

    We are sorry for the inconvenience. We are constantly adding new products into the system; it’s possible you beat us to it. We value your business and want to credit your purchase. Please contact Consumer Services at 1-888-532-4574 for assistance. Please have the following information readily available so we can easily credit your account accordingly:
    1. The Reward Code from your purchase
    2. The Retailer where you made this purchase
    3. The lot code on the product label (Consumer Services will help you locate this code)

    Program Rewards

    How do I redeem my points for a reward?

    1. Go to “Rewards” from your Dashboard after logging in
    2. Click on the rewards you would like to redeem
    3. Follow the instructions to receive your rewards
    Note: For Schiffvitamins.com’s discount rewards, you can redeem directly during checkout

    What if I do not receive the reward I redeemed?

    1. Mailed to your home: We will mail the reward to your home. Please allow 4-6 weeks mail time. If you do not receive your reward within 6 weeks of placing your order, contact Customer Service at SchiffCustomerCare@reckitt.com or by phone at 1-888-532-4574.
    2. Online: We will send you the reward via email for online purchases at SchiffVitamins.com, This reward is not available for print. If you do not receive your reward confirmation email within 24 hours of placing your order, contact Customer Service at Consumer.Relations@RB.com or by phone at 1-888-532-4574.

    What if the coupon I receive has expired?

    Contact Customer Service by emailing SchiffCustomerCare@reckitt.com or by phone at 1-888-532-4574

    Do I have to pay shipping and handling for the rewards I redeem?

    No, Schiff Rewards does not charge for shipping and handling

    The reward that I’ve been saving my rewards points for is not showing in the Rewards Catalog anymore. Why?

    While we try to stock our Rewards Catalog to meet the demand of our members, sometimes certain rewards are more popular than others and are only available while supplies last. However, we may restock popular rewards based on availability. So please check the Rewards Catalog often for new rewards.

    Is there a limit on the number of rewards I can order?

    Only for the Costco $10 gift card. You can order a maximum of 1 per month.

    Brain Gym FAQs

    How do I sign up for Neuriva Brain Gym?

    You may use your Schiff Rewards account to access the Brain Gym, alternatively you can follow the steps outlined below:

    Signing up for Neuriva is quick and easy. To get started, download the app on your mobile phone or go to the Neuriva web page www.neuriva.cognifit.com.

    Open the App or web page and tap the Sign-up option and accept terms & conditions and privacy policy.

    Then you will be asked to create an account by entering your email, a password of your choice and to retype your password. The password must contain at least 6 characters and your email address must be valid, as you will be sent important information regarding your Neuriva account.

    If you wish to receive information to your email address about news and special offers about Neuriva products from RB HEALTH (US) LLC tick the box below the retype password section.

    Once you have added this information tap “Continue”.

    The next step is to add your name to personalize your Brain Gym experience. Then enter your birth date since this will be used when calculating your brain assessment score.

    Finally will be asked to enter your preferred gender and once this is done you have successfully signed up for Neuriva. Happy training!

    How to start a personal assessment?

    Tap or click on “Start your personal assessment”.

    You will see an explanation of the assessment including what cognitive skills are tested. Tap or click “Start Personal Assessment”.

    Follow the written instructions to complete the 7 tasks included in this assessment.

    How to start a training?

    Click or tap on the training that best suits you. Another screen will appear with a full description of the training, the games it includes and the trained skills. Once you are ready, tap or click “Start” and enjoy!

    How to log out?

    If you wish to log out of your account, tap or click on the account icon named “Account” and then tap or click “Logout” located at the bottom.

    How often should I train?

    We recommend completing at least 3 training sessions per week and you should see improvements after only 3 months. This is a general recommendation, however, the more you train, the better. Just like going to the gym, the more you exercise, the stronger your brain becomes.

    You can complete as many training sessions as you wish per day.

    When is the best time to train?

    This really depends on you. We would recommend you to train when your level of energy is high and when you have the time to focus on the task at hand. Some people prefer to train in the morning while others train in the afternoon or at night.

    What training should I start with?

    On average, it takes 15 minutes to complete a training session. The duration depends on your current level, exercises, how well you perform during the session, etc.

    What is the difference between training and playing?

    Neuriva makes it easy and fun to train your brain. We have two main playing options- either "playing" or "training". So, what's the difference between the two?

    The Training Programs allow you to train certain cognitive skills. The training programs are made up of carefully selected games that can help you improve cognition. They contain two brain games and one assessment task that makes it possible to track your progress and give you an accurate score.

    The Brain Games, or "playing" option, are only for practice and will not adequately train your brain as one of our training sessions. Playing the games will not affect your cognitive score.

    Training Programs

    Training programs are displayed on your mobile home page. Clicking the Start Now button will start your chosen training program. This training will automatically start the two games and assessment task. This training will count towards your cognitive progress/evolution and will provide you with the brain games to help you get the most out of your training.

    Brain Games

    Choose the games option on the bottom menu of the app on your mobile phone.

    Scroll through the games and find one that you like. Playing the games will help you practice, however, they don’t affect cognitive score or track your progress.

    What and where is my latest score?

    To check your latest score go to the Stats section on your Neuriva app or web page.

    The first number on the far left is your latest cognitive score. This score is the aggregate measure of the current cognitive strength of different cognitive skills.

    The minimum cognitive score is 0 and the maximum is 800. The cognitive score provides a quick way to discover where you currently stand cognitively and help you assess your progress over time. This number will increase or decrease when you train depending on your cognitive performance during the training sessions.
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