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FAQS

Will I be charged Sales Tax?

For all other returns or for instructions on returning products purchased through the Schiffvitamins.com or you can contact us at 1-800-526-6251.

- Orders must be returned within 30 days of the purchase date.

- There is a 15% restocking fees for voluntarily returned items that are opened, used, or no longer in sellable condition (unless order is in excess of $500.00, which is considered a special order, in which case there is a 50% restocking fee)

- We do not refund shipping charges if you refuse to accept packages sent. Please call Customer Care to arrange for the return of products ordered. 

- Any package that is refused or undeliverable due to insufficient address is also subject a refund less shipping.

We ship to all 50 states in the USA and to APO/FPO/DPO addresses abroad. Items are sent from our fulfillment partner's (Pharmapacks) warehouse located in Islandia, New York on a daily basis (Monday-Friday).

STANDARD SHIPPING usually takes 5-8 business days to reach its final destination. Standard Shipping is a flat fee of $5.99, unless the order meets requirements for free shipping.

EXPEDITED SHIPPING is available at $9.99 per order. All Expedited orders are given priority processing & handling, and they are sent via USPS Priority Mail (unless otherwise prohibited by law, see: DOT Restrictions on Air Shipping). Actual Expedited Shipping charges are based on order weight, and location depending on proximity to our warehouse in Islandia, NY. Expedited shipping takes 3-5 business days (1-3 processing days included).

All orders will be fulfilled by Pharmapacks, who is the Schiff Vitamins fulfillment partner.If you have a question about a new or existing order, please contact our team using the details found at the top of this page.Orders are usually processed within 1-3 business days and shipping times are 1-5 business days, in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS).

Yes, we do have a mailing lists for you to join! To subscribe, visit Schiff Vitamins and scroll up to the left where it says "Log In/Sign Up." Create a new account and check the box to receive coupons & special offers. We will keep you up to date on all of our latest specials, along with other helpful information.

SchiffVitamins.com is required to charge sales tax on nonprescription orders shipped to addresses in the State of New York, the location of our fulfillment partner's headquarters. The taxes that appear at checkout are approximate applied to your order will match the current rate at the location of the headquarters. Therefore, the tax rate applied to your order may be different from your local rate.

We respect your privacy, and act in accordance with relevant state and federal law.  Click here to view our Privacy Policy.

You will receive an email with tracking information that you can use to follow your order once your order is shipped.

You can apply a Coupon Code during the Order Confirmation stage of Checkout. Simply enter the Coupon Code and click Apply.

Yes. Order total must be over $25 pre-tax and after all applicable discounts. The shipment cannot be more than 10 pounds and cannot include more than 4 aerosols.

Thank you for visiting Schiff Vitamins! Placing an order is simple at Schiffvitamins.com. There are easy ways you can place your order. 

Ordering Online: Shopping online at Schiffvitamins.com is the most convenient option while completely safe and private. Netscape's Secure Socket Layer (SSL) technology is used to encrypt the information you submit when you place your order. The information is encrypted on your computer, transmitted over the Internet as encrypted code, and decoded on Schiffvitamins.com's secure server. It cannot be deciphered while in transit.

Shopping Cart Process: When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase. If you have a coupon code or gift certificate, enter the code in the "Coupon Code" box located in the shopping cart and hit the "Apply" button to ensure that it is applied to your order. You will have the option to Login for an Express Checkout if you have already registered with the site. You are encouraged to register on the Site so that you can take advantage of Express Checkout for all future purchases. You may choose to make your purchase as a Guest if you would not like to register.

Payment: We have a number of convenient payment choices available:
- Credit Card
- Debit Card
- PayPal
- Apple Pay
- Amazon Pay
- Order By Phone: Call us at 888-532-4574. If you know the items you'd like to purchase, please have the item numbers handy, and we will be happy to assist you.

- Sales tax: Items that are shipped to New York state customers are subject to tax at the appropriate state and local rate.

Please sign up for back in stock emails on individual product pages of your favorite Schiff product. This feature is available on your favorite products page.

Unfortunately, due to supply chain restraints there is no estimated time frame. However, we are working as efficiently as possible to get inventory on our site.

Yes, you may try local pharmacies such as CVS or Walgreens or retailers such as Walmart or Target.

Many of our products come in different formats and flavors. Please view additional products by brand and category in the "Shop" navigation.

Rewards FAQ

Schiff Rewards is a rewards program to thank Schiff customers for their loyalty by providing product discounts and information to help support daily wellness and a healthy lifestyle. Purchasing qualifying products allows members to earn points that can be redeemed for a collection of rewards.

Anyone 18 years of age or older can participate. You can register at: https://schiffvitamins.com/account/register now!

No, membership in the program is free

Yes, you can submit receipts from online purchases. To do so:

1. Download or take a screenshot or photo of your proof of online purchase.

2. Please ensure that your online receipt includes retailer, product(s) purchased, date & time, as well as the order number.

3. Go to the Rewards Dashboard and click Upload Receipt. Refer to the instructions on how to upload.

*Please note that we only accept SHIPPING CONFIRMATION receipts. ORDER CONFIRMATION or NOT YET SHIPPED receipts will be rejected.

Simply log into your account (https://www.schiffvitamins.com/account/login)

Go to ‘MY ACCOUNT’ from the top navigation bar and select ‘MY PROFILE’

Click ‘EDIT’ to update your information

Save your changes

Something in your account activity did not comply with the Terms & Conditions of the Schiff Rewards program and triggered an automatic hold. To remove this hold, please contact Consumer Services by emailing ConsumerEngagement@reckitt.com or by calling us at 1-800-526-6251.

You can contact our Customer Service by emailing ConsumerEngagement@reckitt.com or by calling us at 1-800-526-6251.

Tier Status

With Schiff Rewards, you earn 10 points for every $1 spent on your favorite products from Move Free, MegaRed, Airborne, Neuriva, Digestive Advantage, and Schiff products. To redeem points, you must scan your receipt OR enter the rewards code from on your product’s packaging. When purchasing on schiffvitamins.com, remember to sign into your account during checkout to automatically earn points. Plus, keep an eye out for promotion opportunities to earn bonus points

For successful submission, members can choose to either upload their physical receipt or enter the code found on your product’s packaging. If your product has a rewards code printed on the packaging, members can simply enter the code to earn points. Points are given based on average selling price after discount. If your product does not include a code, members can upload a photo of their receipt to earn points. Points are based on final price you paid before tax. Code entry will retire in 2023 – members will earn points through receipt scan

With Schiff Rewards, there’s various ways to earn more points. Earn extra points when you complete your profile, enroll into subscribe & save, and by leaving reviews on the products you love. Plus, we periodically offer exclusive bonus points promotions

You can track of your points and redemptions, as well as other account information, on your Rewards Dashboard. You will need your email address and password to access your information.

Your points will expire if there has been no activity (proof of purchase or rewards redemption) on your account for one year.

No, points cannot be transferred from one account to another.

Submitting Your Receipt

Take photo(s) of your itemized receipt and make sure it includes:

Retailer, Participating Product(s), Receipt Date

The entire receipt from top to bottom (if long, you may fold the receipt to show the participating products or you may take and upload multiple photos of the same receipt)

Please make sure your file is a JPG, PNG, GIF, BMP, TIFF or PDF

Please make sure your file is less than 10MB

Sign up or log into your account

Click on ‘Upload Receipt’ from your Dashboard

Select the image(s) of your receipt from your files. For longer receipts, you may send up to five images in one message.

Click Submit. We will respond with a confirmation or request for more information via email.

In most cases, it takes approximately 48 hours for the points to get added to your account.

You have 30 days from the purchase date to submit your receipt.

If your receipt is too long, you can fold it to show the date and products purchased. You also may take multiple images of your receipt. You will be able to upload up to five images during the online submission process

To ensure accuracy in processing your purchases, please submit only one receipt at a time

Rewards Codes

The Reward Codes will be found in various places depending on the qualified product. All codes will be 10 characters (letters and numbers). Please check the top of your cap, bottom of the bottle, or inside the carton flaps for your rewards code. Code entry will retire in 2023 – members will earn points through receipt

After you have logged in to your account, click the ‘Enter Code’ button from your dashboard to enter the 10-character code. Your points will be awarded immediately and can be viewed in your account.

Yes, you can enter a maximum of 5 codes on the same product per day

If the code has not been entered previously, we apologize for the inconvenience. We value your business and want to credit your purchase. Please contact Consumer Services at 1-888-532-4574 for assistance. Please have the following information readily available:

The Reward Code you tried to enter

The Product Code from your product label

The Retailer where you made this purchase

The lot code on the product label (Consumer Services will help you locate this code)

Please note you may be asked to provide proof of purchase, so please retain the Schiff Rewards Code from the product or carton.

We are sorry for the inconvenience. We are constantly adding new products into the system; it’s possible you beat us to it. We value your business and want to credit your purchase. Please contact Consumer Services at 1-888-532-4574 for assistance. Please have the following information readily available so we can easily credit your account accordingly:

The Reward Code from your purchase

The Retailer where you made this purchase

The lot code on the product label (Consumer Services will help you locate this code)

Program Rewards

Go to “Rewards” from your Dashboard after logging in

Click on the rewards you would like to redeem

Follow the instructions to receive your rewards

Note: For Schiffvitamins.com’s discount rewards, you can redeem directly during checkout

Mailed to your home: We will mail the reward to your home. Please allow 4-6 weeks mail time. If you do not receive your reward within 6 weeks of placing your order, contact Customer Service at ConsumerEngagement@reckitt.com or by phone at 1-800-526-6251.

Online: We will send you the reward via email for online purchases at SchiffVitamins.com, This reward is not available for print. If you do not receive your reward confirmation email within 24 hours of placing your order, contact Customer Service at ConsumerEngagement@reckitt.com or by phone at 1-800-526-6251.

Contact Customer Service by emailing ConsumerEngagement@reckitt.com or by phone at 1-800-526-6251

No, Schiff Rewards does not charge for shipping and handling

While we try to stock our Rewards Catalog to meet the demand of our members, sometimes certain rewards are more popular than others and are only available while supplies last. However, we may restock popular rewards based on availability. So please check the Rewards Catalog often for new rewards.

Only for the Costco $10 gift card. You can order a maximum of 1 per month.

Brain Gym FAQs

You may use your Schiff Rewards account to access the Brain Gym, alternatively you can follow the steps outlined below:

Signing up for Neuriva is quick and easy. To get started, download the app on your mobile phone or go to the Neuriva web page www.neuriva.cognifit.com.

Open the App or web page and tap the Sign-up option and accept terms & conditions and privacy policy.

Then you will be asked to create an account by entering your email, a password of your choice and to retype your password. The password must contain at least 6 characters and your email address must be valid, as you will be sent important information regarding your Neuriva account.

If you wish to receive information to your email address about news and special offers about Neuriva products from RB HEALTH (US) LLC tick the box below the retype password section.

Once you have added this information tap “Continue”.

The next step is to add your name to personalize your Brain Gym experience. Then enter your birth date since this will be used when calculating your brain assessment score.

Finally will be asked to enter your preferred gender and once this is done you have successfully signed up for Neuriva. Happy training!

Tap or click on “Start your personal assessment”.

You will see an explanation of the assessment including what cognitive skills are tested. Tap or click “Start Personal Assessment”.

Follow the written instructions to complete the 7 tasks included in this assessment.

Click or tap on the training that best suits you. Another screen will appear with a full description of the training, the games it includes and the trained skills. Once you are ready, tap or click “Start” and enjoy!

If you wish to log out of your account, tap or click on the account icon named “Account” and then tap or click “Logout” located at the bottom.

We recommend completing at least 3 training sessions per week and you should see improvements after only 3 months. This is a general recommendation, however, the more you train, the better. Just like going to the gym, the more you exercise, the stronger your brain becomes.

You can complete as many training sessions as you wish per day.

This really depends on you. We would recommend you to train when your level of energy is high and when you have the time to focus on the task at hand. Some people prefer to train in the morning while others train in the afternoon or at night.

On average, it takes 15 minutes to complete a training session. The duration depends on your current level, exercises, how well you perform during the session, etc.

Neuriva makes it easy and fun to train your brain. We have two main playing options- either "playing" or "training". So, what's the difference between the two?

The Training Programs allow you to train certain cognitive skills. The training programs are made up of carefully selected games that can help you improve cognition. They contain two brain games and one assessment task that makes it possible to track your progress and give you an accurate score.

The Brain Games, or "playing" option, are only for practice and will not adequately train your brain as one of our training sessions. Playing the games will not affect your cognitive score.

Training Programs

Training programs are displayed on your mobile home page. Clicking the Start Now button will start your chosen training program. This training will automatically start the two games and assessment task. This training will count towards your cognitive progress/evolution and will provide you with the brain games to help you get the most out of your training.

Brain Games

Choose the games option on the bottom menu of the app on your mobile phone.

Scroll through the games and find one that you like. Playing the games will help you practice, however, they don’t affect cognitive score or track your progress.

To check your latest score go to the Stats section on your Neuriva app or web page.

The first number on the far left is your latest cognitive score. This score is the aggregate measure of the current cognitive strength of different cognitive skills.

The minimum cognitive score is 0 and the maximum is 800. The cognitive score provides a quick way to discover where you currently stand cognitively and help you assess your progress over time. This number will increase or decrease when you train depending on your cognitive performance during the training sessions.