Terms and Conditions

WEBSITE TERMS OF USE

THIS SITE IS INTENDED FOR RESIDENTS OF THE UNITED STATES.

This World Wide Web Site (the site) is operated by Reckitt Benckiser LLC (USA) ("Reckitt Benckiser").

Access to and use of this site are subject to the following Terms and Conditions and all applicable laws. By viewing this site, you agree to its terms; if you do not agree to its terms, do not view this site.

Reckitt Benckiser may at any time change these terms and conditions and you should therefore periodically visit this page to review the then current terms to which you are bound.

You may browse this site for personal entertainment and information. However, please do not reproduce, copy, distribute, modify, transmit, republish or revise the contents of this site without written permission of Reckitt Benckiser. Neither title nor intellectual property rights are transferred to any third party through the use or access to this site; rather, all rights, title, and interest in and to all aspects of this site remain the sole property of Reckitt Benckiser or its affiliated companies.

Reckitt Benckiser makes no warranties or representations about the accuracy or completeness of the content of this site or any site(s) "hot-linked" to this site. Any claims made on this site relate solely to the products or services sold or provided by Reckitt Benckiser. Neither Reckitt Benckiser nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of: (a) the ability (or inability) to access this site, (b) the use (or inability to use) any content of this site, (c) or the content of any site(s) "hot-linked" to this site. In addition, Reckitt Benckiser does not warrant that this site or the server that makes it available are free of viruses or other harmful components. You (and not Reckitt Benckiser) assume the entire cost of all necessary servicing, repair, or correction.

Any communication or material you post or transmit to this site over the Internet is, and will be treated as, non-confidential and non-proprietary, and shall forever be the exclusive property of Reckitt Benckiser. By transmitting or posting any communication or material to this site you agree that Reckitt Benckiser or any of its affiliates may use your communication and/or material for any purpose, including reproduction, transmission, publication, broadcast and posting. Reckitt Benckiser is under no obligation to respond to messages posted to this site, nor need Reckitt Benckiser provide any compensation for any such communication and/or material. Do not post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic, indecent or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law or regulation.

Reckitt Benckiser only purports to use names, logos or marks appearing in this site in those territories in which it or its affiliates are entitled to do so, whether by virtue of pending or registered trademarks, licenses, or otherwise. For the avoidance of doubt, Reckitt Benckiser does not purport to use any name, logo or mark in any territory in which it is not so entitled and will not supply or offer to supply products and/or services bearing any such name, logo or mark into any such territory. The use or misuse of these trademarks or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of the United States and the State of New Jersey, without regard to conflict of laws provisions. By accessing and using this site, you consent to the jurisdiction of the courts of New Jersey as well as legal proceedings in those courts.

 

TERMS OF SALE

You may purchase goods from the Website (“Products”).

To purchase Products on the Website, you must provide valid credit or debit card information on the Website's order form. This information includes, but is not limited to, your credit card number, the expiration date of your credit card, the CVV information, your billing address, and the name as it appears on the card.

We currently accept payment by credit card, debit card, or any such payment introduced on the website which is subject to change in our exclusive discretion. By submitting such credit or debit card information, You give Us permission to charge Your purchases to the card that you designate on the order form. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) submitted on the Website in connection with any purchase of Products, that the charges incurred by You on the Website will be honored by Your credit card company, You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order, and that the information You supply to us is true, correct and complete.

We reserve the right to cancel any order, any time and for any reason. If Your credit or debit card has already been charged and your order is cancelled, You shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that Your card issuer may apply to You as a result of our processing Your order, (ii) if your card issuer refuses or fails to authorize payment by You, or (iii) for any delays or non-delivery of Products that may arise due to any validation checks that may be carried out regarding Your payment or identification. We may employ the use of third-party services for the purpose of facilitating payment and the completion of purchases of Product on the Website. By submitting the aforementioned information, you grant us the right to provide the information to these third parties, subject to the terms of our Privacy Policy. We reserve the right to refuse or cancel your order of Products if fraud or an unauthorized or illegal transaction is suspected. Additional situations that may result in your order being cancelled include, but are not limited to, limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or Product or ingredient restrictions mandated by local, state, national or international regulations. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of Your order is canceled or if additional information is required to accept Your order.

  

SHIPPING AND RETURNS

SHIPPING

During business days, orders are processed within 24 hours and shipped via UPS to all 50 states in the US and to APO/FPO/DPO addresses abroad. Items are shipped from our Ware2Go North American warehouse daily, Monday-Saturday

SHIPPING TIME

• Shipping to 48 lower states: 1-5 business days in most cases. The total shipping time may be 2-8 business days.
• Shipping to Hawaii, Alaska and APO/FPO/DPO locations: Up to 2 weeks.

 SHIPPING FEE

• Shipping starts at $6.99 unless the order meets the requirements for free shipping.
• Free standard shipping is available on orders over $25 pre-tax and after all applicable discounts.

Reckitt reserves the right to switch the shipping method to a more economical option for overweight packages.

The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping. Reckitt requires ground-only delivery for orders that contain DOT restricted products. Restricted items include: Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments.

ADDRESS CORRECTIONS

Address modifications can be made within 15 minutes after an order has been placed during business hours (9a-5p EST) by speaking with Customer Care directly by phone or online chat (when available). After that timeframe, shipping addresses can no longer be modified. 

If a package is refused at delivery or undeliverable due to insufficient address, Reckitt reserves the right to charge the customer an additional shipping fee upon confirmation of the corrected mailing address in order to reship the package. 

Shipping charges will not be refunded or applied to resending the package upon confirmation of the corrected mailing address.

 

RETURNS, REFUNDS, EXCHANGES

Reckitt’s goal is to ensure customers are completely satisfied with their purchases. Though product returns are not accepted, please contact Customer Care to determine your eligibility for a product refund or replacement.

If eligible:

• Refunds less shipping fee are issued within 30 days and will be confirmed by email.
• Replacements will be shipped at no additional cost.

For a damaged or defective product, please have the following information when contacting Customer Care:

• Order number
• Damaged or defective item
• Preference of refund or replacement